Acting with integrity.

Here you’ll find a range of policies and other important documents from Lifely. 

These policies and processes are designed to ensure there are clear and easily accessible documents that outline the legalities and ins and outs of our work. 


Lifely Policies 

Child Safety 

All Lifely workers and volunteers are responsible for the safety and wellbeing of the children and young people who engage with us. Everyone is expected to act per this code in their interactions with people under 18. 

Child Safe Code of Conduct

Child Safe Policy  


Code of Conduct 

Being part of the Lifely team is rewarding, but it comes with a high level of responsibility. All Lifely workers and volunteers must comply with our Code of Conduct – we’re all accountable.  

Code of Conduct 


Feedback and Complaints 

Feedback is essential — it helps us understand what is important to you and improve the quality of our services.

You have the right to complain about the services you receive. We do our best to deliver quality support, but issues can occur. We do our best to fix them quickly. We also appreciate compliments about our staff and service.

Feedback and Complaints Policy and Procedure


Inclusion and Diversity 

Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day as we strive for the best quality disability and children’s services in an environment free from discrimination and harassment. 

Inclusion and Diversity Policy 


Deductible gift recipient status 

Lifely is an Item 1 Deductible Gift Recipient. Gifts of $2 or more to Lifely are tax-deductible. 

ABNs: 75 413 657 328

Requests to fundraise on our behalf

If you’re an individual (not requesting on behalf of a company) seeking to access a logo to raise money on our behalf, please find further information on our community fundraising page. 

Please request that your client contact our Business Development and Marketing Team for further information.


Logo and trademarks 

The Lifely name is a registered trademark of Interchange Loddon-Mallee Region. All use of our logo by entities outside Lifely must receive approval in writing before use.  

Requests from corporate groups 

If your corporate group does not already have a designated contact person within our organisation, please visit our corporate partnerships page to contact us. 

Requests by students, teachers, designers or other creative agencies 

For designers and creative agencies, requests for the Lifely logo must be made through an authorised representative such as a current Lifely employee. We will not respond to requests made directly by design agencies or unaffiliated individuals to protect our brand identity. 

For students, if you’re using our logo in a presentation or assignment, you are welcome to do so. 

Don’t hesitate to get in touch with our Business Development and Marketing Team for an approved copy of the logo or more information. 


Positive Behaviour Support and Restrictive Practice 

Lifely understands that there are many reasons for challenging behaviour. We use values and an evidence-based approach to positive behaviour support to improve participants’ quality of life, address underlying concerns, and safeguard their rights and dignity. 

The Regulated Restrictive Practices Guide outlines our obligations as an NDIS provider in regards to regulated restrictive practices.


Confidentiality and Privacy 

At Lifely, we respect your right to privacy. We have developed our Privacy Policy in line with the Australian Privacy Act.
Confidentiality and Privacy Policy


Social Media  

Online communities are an essential way to communicate with our participants and families and engage with the community. To ensure everyone is being treated with respect, we have developed some guidelines for using our social media platforms. 

Internet, Email and Social Media Policy

Social Media Terms of Use