We would love to hear from you!

Contact us using the form below.

Bendigo office

127 Mitchell Street
Bendigo VIC 3550

Phone: 1300 799 421
Fax: (03) 5441 6838

View location

Support Coordination
and Advocacy Hub

75 Mitchell Street,
Bendigo

Phone: 1300 799 421
Fax: (03) 5441 6838

Mildura office

138 Lime Avenue
Mildura VIC 3500

Phone: 1300 799 421
Fax: (03) 5441 6838

View location

Feedback and complaints

We are always open to receiving feedback or complaints. 

Both positive and negative feedback is crucial. Feedback helps us understand what is important to you. It helps us improve the quality of services we provide and inspires us to create new services that meet the needs of our community. 

If you are concerned about your current supports or services, you must talk to us about it. We will do our best to address your complaint as soon as possible. 

We strongly encourage you to raise your concern with your Community Facilitator first. It is often the best way to have your issue resolved quickly. 

However, you’re welcome to speak with your coordinator or escalate your concern to your coordinator or their team leader. 

All registered NDIS providers must have a complaints management and resolution policy and system in place. You can view our complaints policy here. 

Ways to provide feedback 

In-person 

  • Speak to your Community Facilitator or OSHC Educator 
  • Speak to your Participant Coordinator or Service Coordinator 
  • Call our head office on 03 5441 1599 

Written 

  • You can complete our online feedback and complaints form 
  • Write us a letter and send it to our postal address:  

Lifely
127 Mitchell Street
Bendigo, Victoria, 3551 

External agencies that can help 

We always try our best to sort things out, but there might be times when you want to tell an objective third party about your experience.  

NDIS Quality & Safeguards Commission
1800 800 544
www.ndiscommission.gov.au 

Nationality Disability Insurance Agency
1800 951 822
www.ndis.gov.au

Australian Human Rights Commission
1300 656 419
www.humanrights.gov.au 

Victorian Disability Workers Commission
1800 620 21
www.vdwc.vic.gov.au

Office of the Public Advocate
1300 309 337
TTY: 1300 305 612  

Disability Services Commissioner
1800 677 342 (free call) 

Department of Education and Training
03 9637 2000 

Department of Health and Human Services
1300 884 706 

Rights, Information and Advocacy Centre
03 5222 5499
www.riac.org.au