Feedback and complaints
We are always open to receiving feedback or complaints.
Both positive and negative feedback is crucial. Feedback helps us understand what is important to you. It helps us improve the quality of services we provide and inspires us to create new services that meet the needs of our community.
If you are concerned about your current supports or services, you must talk to us about it. We will do our best to address your complaint as soon as possible.
We strongly encourage you to raise your concern with your Community Facilitator first. It is often the best way to have your issue resolved quickly.
However, you’re welcome to speak with your coordinator or escalate your concern to your coordinator or their team leader.
All registered NDIS providers must have a complaints management and resolution policy and system in place. You can view our complaints policy here.